Privacy Policy

1. Information We Collect

In order to provide professional detailing and concierge services, we collect the following information:

• Personal Identifiers: Name, email address, and phone number.
• Vehicle Details: Year, make, model, and condition of the vehicle to be serviced.
• Location Data (Concierge Service): If you select our "Concierge Pickup" option, we collect your physical address to facilitate vehicle pickup and delivery.
• Payment Information: Processed securely via our third-party payment processor. We do not store full credit card details on our servers.
• Communication Data: If you opt-in to receive updates or request information via our marketing campaigns (including Meta/Facebook Lead Forms or landing pages), we collect your phone number, email address, and consent records.
• Call Recordings and Transcripts: When interacting with our automated calling systems or AI assistants, we may record, transcribe, and analyze the audio and text of the conversation for quality assurance, training, and fulfillment purposes.

2. How We Use Your Information

We use your data strictly for business operations, including:

• Scheduling and performing detailing services.
• Routing our team for vehicle pickups (Concierge Service).
• Sending service reminders, quotes, and photos of completed work.
• Communicating via SMS regarding appointment status or arrival times.
• Automated and AI Communications: We utilize advanced technology, including artificial intelligence (AI), automated dialing systems, and pre-recorded/artificial voices, to deliver the information, resources, or services you requested from our digital campaigns.
• Lead Optimization: To train and improve our AI-driven communication tools, ensuring more accurate and helpful responses during your interactions with us.

3. SMS and Mobile Communication Policy

We take your mobile privacy seriously. To comply with carrier regulations, we maintain the following standard:

"No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

By providing your phone number, you consent to receive SMS messages regarding your detailing appointments. Message and data rates may apply. Message frequency varies based on your interaction with us.

4. TCPA & Automated Communications Disclosure

Telephone Consumer Protection Act (TCPA) & SMS Compliance
By submitting your phone number through our digital marketing channels, advertisement forms, or website, you explicitly consent to receive recurring automated marketing and informational communications from us. This includes text messages (SMS/MMS), telephone calls, and voicemails.

• AI and Artificial Voices: You acknowledge and agree that these communications may be initiated, generated, or conducted using automated dialing technology, artificial intelligence ("AI") systems, synthetic voice engines, or pre-recorded messages.
• Consent Not a Condition of Purchase: Your consent to receive these automated communications is entirely voluntary and is not a condition, directly or indirectly, of purchasing any property, goods, or services from us.

Opt-Out Procedures:

• For Phone/Voice Calls: You may revoke your consent to receive automated calls at any time by clearly stating "Opt out" or "Remove my number" during a call, or by contacting us directly via email.
• For Text Messages (SMS): You can cancel the SMS service at any time by texting "STOP" to any message you receive. After you send "STOP", we will send you an SMS confirmation of your unsubscribed status.

Carrier Charges: Message and data rates may apply depending on your mobile carrier and plan.

5. Data Sharing and Disclosure

We do not sell, rent, or lease your personal communication data to third parties. Phone numbers collected specifically for SMS consent, automated calling, or AI follow-up campaigns will not be shared with third-party affiliates or partners for their independent marketing purposes. We only share this data with our trusted infrastructure service providers (such as communication platforms and hosting partners) solely to execute the communications you requested.

6. Your Rights and Opt-Out Options

You have full control over your communications:

• SMS Opt-Out: Reply "STOP" to any text message to immediately unsubscribe from mobile communications.
• Email Opt-Out: Use the "Unsubscribe" link in any promotional email.
• Data Access: You may contact us at any time to request a copy of the data we have on file for you or to request its deletion.

7. Security of Your Information

We implement industry-standard security protocols to protect your personal identifiers and location data. Access to your address and vehicle information is limited to employees who require it to perform the requested detailing services.

8. Cookies, Tracking, and Targeted Advertising

We use cookies, web beacons, pixels (such as the Meta/Facebook Pixel), and similar tracking technologies to collect information about your browsing activities over time and across different websites following your use of our services.

• Analytics and Performance: We use these technologies to understand how visitors interact with our website, monitor site performance, and improve user experience.
• Targeted Advertising: We share information about your use of our site, your purchases, and your interaction with our ads on other websites with our advertising partners (like Meta/Facebook and Instagram). This allows us to deliver relevant advertisements to you on other platforms and measure the effectiveness of our marketing campaigns.

Your Choices: You can choose to disable cookies through your browser settings. To opt out of targeted advertising, you can adjust your ad preferences directly within your social media accounts (e.g., Facebook Settings). You may also visit the Digital Advertising Alliance's opt-out portal at optout.aboutads.info to opt out of interest-based advertising from participating companies.

9. Contact Us

If you have questions regarding this policy or your data, please contact us at: